I went there to buy a laptop yesterday and I found the one I wanted so I called one of the people over to help me and he was like I’m on break let me go get someone else so like 5 minutes later someone else comes to help me…then I show him the one I want and I’m like I want the black one.. so he goes into the case thing and he’s like you said the black one right? and I was like yeah, and he’s like okay and gives me a box. I go up to the front and pay for it and then open it up to check it, its white. I go to the exchange thing. It takes like 10 mins for someone to come over and help, she is a manager and I tell her what just happened, she is like oh okay ill send someone to get a black one. She sends this other chick to go get one and I am standing there for like 10 mins.. no communication or anything. I’m just standing there for 5 more minutes and I am like HELLO can someone help me? so someone comes over and asks who was helping me. I point out the manager who was helping me and she asks her about it. the manager gets on the radio to ask the girl she sent to go get a black one where it is. The girl tells her they don’t have black ones. I guess she just didn’t feel the need to tell anyone about it, so I got to just stand there wasting my time. The one I wanted was 14 inch screen and the manager is like we do have a 13.3 inch screen laptop in black that is by Sony, but its 100 dollars more.. and I’m like okay? if I wanted a more expensive smaller laptop I would have asked for that one. At this point I tell her, they are really starting to piss me off so how about I just return it. So finally like 45 mins later I’m out of the store (not counting the 35 mins I spent looking at laptops and waiting for someone to help me) with nothing and 2 days before my account gets credited back.

What I took from this experience is if you can’t pick out the item yourself, you have questions, or you don’t know EXACTLY (model number) what you’re looking for, don’t go to Best Buy.